Operational and Strategic Application Management (elective)
Niveau
master’s degree program
Learning outcomes of the courses/module
The participants:
• can describe the operational options for designing and managing an IT organization
• can describe details of IT management areas such as workforce planning, quality management, portfolio management, IT strategy management, IT governance, and compliance concepts
• can describe the operational options for designing and managing an IT organization
• can describe details of IT management areas such as workforce planning, quality management, portfolio management, IT strategy management, IT governance, and compliance concepts
Prerequisites for the course
No prerequisites
Course content
- Workforce planning and resource management
- Contract management and financial management (cost and performance accounting)
- Quality management and quality assurance (reviews, audits, etc.)
- Employee information and communication
- IT strategy and IT portfolio management
- Risk management; IT governance and compliance
- ITIL, COBIT
- Service-level agreements and outsourcing
- Balanced Scorecard methodology
- IT management tools (ADOit, etc.)
- Contract management and financial management (cost and performance accounting)
- Quality management and quality assurance (reviews, audits, etc.)
- Employee information and communication
- IT strategy and IT portfolio management
- Risk management; IT governance and compliance
- ITIL, COBIT
- Service-level agreements and outsourcing
- Balanced Scorecard methodology
- IT management tools (ADOit, etc.)
Recommended specialist literature
- Thomas Söbbing, Axel Funk, Wolfgang Fritzemeyer, Holger Heinbuch, Sandra Neuhaus, Robert Niedermeier, Joachim Schrey: Handbuch IT-Outsourcing: Recht, Strategie, Prozesse, IT, Steuern samt Business Process Outsourcing (Recht in der Praxis), C.F. Müller, 3.Auflage, 2006.
- Ernst Tiemeyer: Handbuch IT-Management. Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis. Hanser Fachbuch; 2023.
- Michael Klotz, Matthias Goeken, Martin Fröhlich: IT-Governance: Ordnungsrahmen und Handlungsfelder für eine erfolgreiche Steuerung der Unternehmens-IT; 2023
- Wolfgang Johannsen, atthias Goeken: Referenzmodelle für IT-Governance. Strategische Effektivität und Effizienz mit COBIT, ITIL & Co, Dpunkt Verlag, 2010.
- Ernst Tiemeyer: Handbuch IT-Management. Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis. Hanser Fachbuch; 2023.
- Michael Klotz, Matthias Goeken, Martin Fröhlich: IT-Governance: Ordnungsrahmen und Handlungsfelder für eine erfolgreiche Steuerung der Unternehmens-IT; 2023
- Wolfgang Johannsen, atthias Goeken: Referenzmodelle für IT-Governance. Strategische Effektivität und Effizienz mit COBIT, ITIL & Co, Dpunkt Verlag, 2010.
Assessment methods and criteria
Seminar thesis
Language
English
Number of ECTS credits awarded
4
Semester hours per week
Planned teaching and learning method
Lecture, group work, presentation, and discussion of assignments
Semester/trimester in which the course/module is offered
3