Operational & Strategic Management of Applications (E) (WP)*
Niveau
Master's program
Learning outcomes of the courses/module
The participants:
• can describe the operational design and control options of an IT organization
• can describe details of IT management areas such as staff scheduling, quality management, portfolio management, IT strategy management, IT governance and compliance concepts
• can describe the operational design and control options of an IT organization
• can describe details of IT management areas such as staff scheduling, quality management, portfolio management, IT strategy management, IT governance and compliance concepts
Prerequisites for the course
no prerequisites
Course content
- Staff scheduling and resource management
- Contract management and financial management (cost and activity accounting)
- Quality management and quality assurance (reviews, audits, etc.)
- Employee information and communication
- IT strategy and IT portfolio management
- Risk management; IT governance and compliance
- ITIL, CoBIT
- Service level agreements and outsourcing
- Balanced scorecard methodology
- IT management tools (ADOit, etc.)
- Contract management and financial management (cost and activity accounting)
- Quality management and quality assurance (reviews, audits, etc.)
- Employee information and communication
- IT strategy and IT portfolio management
- Risk management; IT governance and compliance
- ITIL, CoBIT
- Service level agreements and outsourcing
- Balanced scorecard methodology
- IT management tools (ADOit, etc.)
Recommended specialist literature
- Thomas Söbbing, Axel Funk, Wolfgang Fritzemeyer, Holger Heinbuch, Sandra Neuhaus, Robert Niedermeier, Joachim Schrey: Handbuch IT-Outsourcing: Recht, Strategie, Prozesse, IT, Steuern samt Business Process Outsourcing (Recht in der Praxis), C.F. Müller, 3.Auflage, 2006.
- Ernst Tiemeyer: Handbuch IT-Management. Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis. Hanser Fachbuch; 2009.
- Wolfgang Johannsen, Matthias Goeken: Referenzmodelle für IT-Governance. Strategische Effektivität und Effizienz mit COBIT, ITIL & Co, Dpunkt Verlag, 2007.
- Olaf Resch: Einführung in das IT-Management: Grundlagen, Umsetzung, Best Practice, Erich Schmidt Verlag, 2009.
- Ernst Tiemeyer: Handbuch IT-Management. Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis. Hanser Fachbuch; 2009.
- Wolfgang Johannsen, Matthias Goeken: Referenzmodelle für IT-Governance. Strategische Effektivität und Effizienz mit COBIT, ITIL & Co, Dpunkt Verlag, 2007.
- Olaf Resch: Einführung in das IT-Management: Grundlagen, Umsetzung, Best Practice, Erich Schmidt Verlag, 2009.
Assessment methods and criteria
Written exam
Seminar paper
Seminar paper
Language
English
Number of ECTS credits awarded
4
Semester hours per week
Planned teaching and learning method
Lecture, group work, presentation and discussion of assignments
Semester/trimester in which the course/module is offered
3