Team- & Conflict Management
Niveau
Consolidation
Learning outcomes of the courses/module
The students know and understand the different aspects of group work and are able to identify conflict potentials and situations. They are able to apply different tech-niques of group leadership and have trained convincing conflict management skills.
Prerequisites for the course
Modul MGT
Course content
The students acquire a background knowledge for the assessment of social situa-tions, which should help them in their daily work to gain a greater communicative room for maneuver. The thematic framework includes:
• Fundamentals of interpersonal communication
• Special features of teamwork
• Conflicts as social situations
• Ability to deal with conflict
• Employee leadership in conflicts
• Fundamentals of interpersonal communication
• Special features of teamwork
• Conflicts as social situations
• Ability to deal with conflict
• Employee leadership in conflicts
Recommended specialist literature
- Jennewein, A., & Ackermann, M. (2021). Wege aus dem Konflikt: Geschichten, Impulse und Übungen für erfolgreiches Konfliktmanagement. Springer.
- Glasl, F. (2004). Konfliktmanagement: Ein Handbuch für Führungskräfte, Beraterinnen und Berater. Freies Geistesleben.
- Morales-Rodríguez, F. M. (2024). Conflict management: Organizational happiness, mindfulness, and coping strategies.
- Glasl, F. (2004). Konfliktmanagement: Ein Handbuch für Führungskräfte, Beraterinnen und Berater. Freies Geistesleben.
- Morales-Rodríguez, F. M. (2024). Conflict management: Organizational happiness, mindfulness, and coping strategies.
Assessment methods and criteria
Project
Language
German
Number of ECTS credits awarded
5
Semester hours per week
Planned teaching and learning method
Integrated course, group work, case studies, discussions, e-learning
Semester/trimester in which the course/module is offered
5