Operational & Strategic Management of Applications (WP)*
Niveau
Master`s course
Learning outcomes of the courses/module
The participants:
• are able to describe the operational design and control options within an IT organisation
• are able to describe details of IT management areas such as personnel planning, quality management, portfolio management, IT strategy management, IT governance, and compliance concepts
• are able to describe the operational design and control options within an IT organisation
• are able to describe details of IT management areas such as personnel planning, quality management, portfolio management, IT strategy management, IT governance, and compliance concepts
Prerequisites for the course
none
Course content
- personnel deployment planning and resource management
- contract management and finance management (cost and activity accounting)
- quality management and quality assurance (reviews, audits, etc.)
- staff information and communication; IT strategy and IT portfolio management;
- risk management; IT governance and compliance
- ITIL, CoBIT
- service level agreements and outsourcing
- balanced score card methodology
- IT management tools (ADOit, etc.)
- contract management and finance management (cost and activity accounting)
- quality management and quality assurance (reviews, audits, etc.)
- staff information and communication; IT strategy and IT portfolio management;
- risk management; IT governance and compliance
- ITIL, CoBIT
- service level agreements and outsourcing
- balanced score card methodology
- IT management tools (ADOit, etc.)
Recommended specialist literature
- Thomas Söbbing, Axel Funk, Wolfgang Fritzemeyer, Holger Heinbuch, Sandra Neuhaus, Robert Niedermeier, Joachim Schrey: Handbuch IT-Outsourcing: Recht, Strategie, Prozesse, IT, Steuern samt Business Process Outsourcing (Recht in der Praxis), C.F. Müller, 3.Auflage, 2006.
- Ernst Tiemeyer: Handbuch IT-Management. Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis. Hanser Fachbuch; 2009.
- Wolfgang Johannsen, Matthias Goeken: Referenzmodelle für IT-Governance. Strategische Effektivität und Effizienz mit COBIT, ITIL & Co, Dpunkt Verlag, 2007.
- Olaf Resch: Einführung in das IT-Management: Grundlagen, Umsetzung, Best Practice, Erich Schmidt Verlag, 2009.
- Ernst Tiemeyer: Handbuch IT-Management. Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis. Hanser Fachbuch; 2009.
- Wolfgang Johannsen, Matthias Goeken: Referenzmodelle für IT-Governance. Strategische Effektivität und Effizienz mit COBIT, ITIL & Co, Dpunkt Verlag, 2007.
- Olaf Resch: Einführung in das IT-Management: Grundlagen, Umsetzung, Best Practice, Erich Schmidt Verlag, 2009.
Assessment methods and criteria
Seminar thesis
Language
English
Number of ECTS credits awarded
4
Semester hours per week
Planned teaching and learning method
Lecture, group work, presentation and discussion of tasks
Semester/trimester in which the course/module is offered
3